FAQ
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How long should I burn my candle?
At minimum, plan to burn your candle so the wax melts all the way across to avoid “tunneling,” which is when the candle makes a hole down the middle.
To extend the life of your candles and ensure a clean burn:
For our 8oz candles avoid burning more than 3-4 hours.
For our 4 oz candles avoid burning more than 2-3 hours.
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How strong are your candles?
Typically a 4oz candle will fill a small room such as a bathroom, office or smaller bedroom.
Our 8oz candles will fill a living room, kitchen or larger bedroom.
As the candle continues to burn, the scent will be stronger.
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How long should I keep the candle wick?
To extend the life of your candle and have a clean burn, trim the wick to 1/4” before each burn.
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How far down can I burn my candle?
We recommend leaving 1/4” of wax from the bottom to avoid the glass getting too hot and potentially shattering. Be sure that when your candle is burning that it is on a heat resistant surface.
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What do you use for your fragrances?
We use phthalate free (read more about phthalates here) fragrance blends. The majority of our fragrances blends include essential oils.
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Why does my candle have a white frosting or indents after burning?
This is a natural property of 100% soy wax. Frosting or cratering will not have any impact on how your candle burns.
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Why did my candle turn yellow?
Some of the fragrances that tend to include vanilla notes do yellow in the sun. However, this will not impact how your candle burns.
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Can I re-use my candle jar?
Yes! Heat oven to 200F, remove both labels, place jar upside down, and heat in the oven on a lined cookie sheet. When the wax melts, wipe the jar out with a paper towel. Do not pour the melted wax down your drain as it can clog your drain!
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Do you accept returns or exchanges?
If you haven’t burned your candle, we are happy to issue an exchange for another one, but return shipping is the buyer’s responsibility. Please reach out to us to get started.
If your candle is broken in shipment, please reach out to us via our contact form and we will get you a replacement.
If the candle has already been burned, we do not offer refunds or exchanges unless it was due to a manufacturing issue.
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How long does shipping take?
Shipping takes roughly 3 to 5 days once your order is processed. Our current processing times are 1-2 days. Please reach out if you need your order sooner.
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What payment processor does your site use?
All payments are processed securely from Squarespace via Stripe. Stripe processes billions of dollars of payments each year.